Avoid After-Hour Call from Tenants

Being a landlord is not an easy task. From advertising your property to finding the appropriate tenant for your rental property in Baltimore is a tiresome process, which requires lots of time, money, and patience.

But, managing rental property in Baltimore is not about only hiring the best tenant, the landlord is also responsible for several things during the tenure period. From making repairs to resolving the tenant’s issues, being a landlord is a responsible job.

Also, it’s not a 9-5 job, where you will get a weekend off. Here, the responsibilities will not leave you. Even if your tenants will look after your property, you will have to keep an eye on your tenants and their behavior. Apart from this, you will have to answer all the calls or emails you get from your tenants.

You must be ready to answer all their calls, and you must have also given an active number and mail ID to them. And, must have guided when and when not to call. But, what if you will start getting the call even after the hours you have allowed them to call in between? Well, such things can be happened and even happens with many landlords

So, what do they do in such a situation?

How do landlords handle the after-hour calls from tenants?

Most landlords entertain only emergency calls. They instruct the tenants at the time of signing the lease about the emergency requirements. They provide an emergency number to their tenants so that the tenants can easily connect to the concerned person during an emergency. And the landlord can also prevent himself from being woken up in the middle of the night.

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They follow a few things to handle the after-hour calls from tenants which can be followed by you as well.

How to avoid getting after-hour calls from tenants?

Being a landlord, it is your responsibility to maintaining a rental property into habitable condition for the renters. Assisting in timely repairs is the best way to keep your tenants happy and maintaining a healthy relationship. Here are a few tips on providing proper guidelines for after-hours calls to your tenants.

Set up emergency guidelines

It is important to establish a process of reporting and handling an emergency before a tenant enters your property. While signing the agreement, you must inform your tenants that what things would be considered an emergency because every person has different personalities and trigger points, so it is difficult to say how a person will react when they will face a problem.

It is possible that the problems your tenants are facing can be a big issue but can be easily resolved in the morning, so all these should be informed to them by you. Unless the situation or the condition of your property is not affecting the health and safety of the tenants residing there, there is no reason for them to calling you after-hours. So, make a list of the things or situations that will be considered as an emergency, and the tenants are allowed to make after-hour calls: –

  • Gas emergencies
  • Water emergencies
  • Electrical emergencies
  • Fire emergency
  • Plumbing issue
  • Not-working door or main gate’s lock
  • Backed up sewer lines

Other things will be considered non-emergency. Your tenant may think that are emergencies but are not in reality. The following are the situations that are required to be fixed, but it is okay to be treated non-emergency: –

  • Noisy neighbors
  • Pest problems
  • Cleanliness related problems
  • Maintenance problems
  • Air-condition or hot water problem
  • Minor leaks problems
  • Parking issues
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So, before they sign the lease or rental agreements, you must define everything about the property and its maintenance with the tenants.

Keep up with repairs and maintenance work

It is the responsibility of the landlords to give a safe and habitable property to their tenants and maintain the property to keep for a long period. This will not only help to keep your tenants happy, but also lower the turnover rates. Also, with this, you can protect your valuable investment property as well as prevent the after-hour calls. 

While with preventative maintenance you cannot avoid all the emergencies, it will definitely keep the major systems running at their best. So, it’s important to look for small repairs and fix it before it becomes a major issue. So, keep checking your property for repairs and keep it well-maintained so that your tenants will not call you at the midnight.

You should have a contract with plumbers, pest control service providers, and other handymen that can be available at the time of emergency without making a hole in your pocket.

These are the tips to avoid after-hour calls from your tenants, but now let’s see if you get calls from tenants then how you are going to handle them.

How to handle after-hours calls from tenants?

While there are several things you can do to handle after-hour calls from tenants, the best way is to hire a property manager or property management company in Baltimore. You can assign the task to a responsible person who can handle the situation with proper care and provide their number to the tenants as an emergency number. Let them know they can dial this number when there is an emergency requirement.

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When you appoint a property manager for your property maintenance, then they also handle the tenants’ complaints and emergencies as well. But, make sure to hire a reliable and professional property management company for your rental property maintenance in Baltimore. Probably the company that has 24 hours customer support service and should have access to the maintenance crew can efficiently handle the after-hour call emergencies.

Conclusion

Well, whether it’s the homeowner or the property manager, no one likes to receive after-hour emergency calls. But remember that your tenants also don’t like to call you at midnight, this might be as upsetting for them as for you. So, try to understand the problems and provide aid at the earliest.